Hello, this is Information Desk. 您好，这里是问询处。
Information Desk speaking. May I help you? 问询处，需要帮忙吗?
I am afraid you have the wrong number. 不好意思，您打错电话了。
This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。
This is Room Reservations. I'll transfer your call to Restaurant Reservations.
I am afraid this is a direct line. We cannot transfer your call to the Chinese Restaurant. Please call 2234-1156.
I am afraid Mr. Lin is out at the moment. He should be back around 5 p.m.
I am afraid Mr. Hao is on another line. Could you hold the line, please?
I'll tell him to call you back when he returns.他回来时，我会请他回电。
May I have your name and phone number, please? 请告诉我您的名字和电话好吗?
Thank you for calling. 感谢您的来电。
You are welcome, sir. 先生，不客气。
We look forward to hearing from you. 我们静候您的佳音。
Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。
Every phone call should begin with a polite greeting such as, "Hi, how've you been?" or "Nice to hear from you". Even if you're calling a business contact for a specific purpose, it'd be rude to jump right into business without a little small talk at the beginning. 无论做什么，礼貌是不可少的。
Getting to the point 直奔主题
寒暄一番后，就该言归正传了。There always comes the point, however, where you want to move on from friendly banter and get down to business. For this situation, use the phrase "I'm just calling to..." to transition to the topic at hand. For example, "I'm just calling to see if you'd like to set up a meeting." If the situation is reversed, however, and you are waiting to find out why someone called you, you can guide the conversation by saying, "So what can I do for you?"
Interrupting without insult 礼貌打断对方
有些人说起话来就是滔滔不绝。If someone is going on and on, and you'd like to interrupt, be sure to do it politely. For example, begin with "I would like to say something here, if I may" or "Allow me to make a point." Or, you could just ask: May I interrupt you for a second?
Confirming action 确认谈话内容
If you're making plans on the phone, be sure to confirm the details toward the end of the call. Begin with phrases like "Please let me confirm..." and "So, let me make sure I've got things straight..." and follow up with the details as you understand them. 这样双方都清晰明了，以免出现误解纠纷。
Closing the call 结束通话
Sometimes this can be the trickiest part of the conversation! It may be the time to offer some good wishes, suuch as good luck on that interview or hope you feel better soon if it's appropriate. Additionally, you may want to confirm any plans you've made: I'll see you on Friday, then. Sometimes it's easiest to just say you enjoyed speaking to the other person. Also, keep in mind that strategically saying the word well at the beginning of a sentence can indicate that you are ready to end the conversation: Well John, it's been a pleasure talking to you. 老外打算要结束电话的时候常常会说"谢谢"，这时你可就要注意了哦!
1. I've really got to go, I'll get back to you when I get the office.
2. Sorry, I must end the conversation. There's someone on the other line.
3. Sorry, I've got to hang up. My wife's waiting for me.
4. I think I'd better let you go. I'll talk to you later.
5. I have to get back to work. I'll call you later tonight.
6. Shall we continue this later? I've got a call waiting.
7. It's kind of late. Why don't we talk about it tomorrow?
8. I've got to meet a client right now. Can we talk later?
9. I won't keep you any longer.
10. Sorry, it's getting late. Can you call again tomorrow morning?