AHello. Can I help you?
BI need to talk with someone about my bill.
AOkay. Hold on the line. James will be with you in just a moment.
AHi, this is James in customer sevice. What can I do for you?
BHi, James. The bill I received yesterday for my home cable TV service is wrong.
AWhat’s your account number?
AOkay. The regular monthly charge should be $65.
BRight. But yesterday I got a bill for $85.
AThe cable TV company charged you an extra $20 because of your late payments for the last two months.
BOh, I see. Thanks.
AHi, Customer Service Desk. What can I do for you today, sir?
BGood morning. I bought this vacuum here a few months ago. It doesn’t work now. Can I return it or get it fixed?
ADo you have your receipt with you?
BYes, I do.
AWhen did you buy it from our store?
BFour months ago.
AI’m sorry. You can’t return it becasue too much time has passed since you purchased it. In order to receive a refund, you must return merchandise to the store within 90 days of purchase.
BBut the direction book says I will get one-year warranty.
AYes, I know. After 90 days, you need to call the company that manufactured the vacuum to fix it because it’s still under their warranty. Their phone number should be in the direction book that came with your vacuum.
BOkay. I understand. I’ll call the Customer Sevice Office of the manufacturer. Thank you.
BHi. Can I talk to Peter?
APeter is in a meeting at the moment. Can he call you back later?
ACan I have your name and phone number, please?
BThis is Richard from Barton Secondary School. I’m at 570-780-1245.
我是Barton中学的Richard。我的电话是570 780 1245。
AI’ll leave a message for him.
BThank you very much.